Mystery Shopping
ROMIR Mystery Shopping is a Romir Holding service based on the Mystery Shopping technology. RMS activities include, inter alia, research and quality control of services offered to clients when they interact with trade and service companies, supervision over work of personnel, monitoring of merchandising, service and retail standards and audits of advertising campaigns.
For whom?
Feedback from Mystery shoppers is used by both large and small companies working in various spheres of service and trade. These may be retail networks of all types and specialization (ranging from sale of foodstuffs and household appliances to clothes, footwear and household goods), banks, insurance companies, automobile dealers, representative offices of manufacturers, air carriers, restaurants, hotels and entertainment centres, among others.
Results of our work are indispensable for executives of retail networks, human resources managers, sales directors, heads of customer service departments, market researchers, and all specialists who are somehow or other connected with the quality of provided services and work with customer service personnel.
How to use?
Data that we receive may be used for motivating employees, for planning and evaluating of training programs, for developing and updating retail and service standards and for auditing franchise and business partners.
Why?
The objective of our work is to help clients to maximize the efficiency of managing their customer service.
We help evaluate the work of personnel through the eyes of consumers.
All in all we help our clients make their businesses more attractive to customers, in so doing increasing the number of loyal clients, expanding sales and income, and developing business in general.
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